Talent
Talent
Build and Lead Applied Materials' Service Organization at One of Europe's Most Advanced Semiconductor Manufacturing Sites
Applied Materials is the global leader in materials engineering solutions used to produce virtually every advanced semiconductor chip and display in the world.
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. We are seeking an experienced Manager, Customer Engineering (M3) to play a pivotal leadership role supporting the launch, ramp-up, and long-term success of a major semiconductor manufacturing facility in Dresden, Germany. This is a rare opportunity to build and lead a high-performing engineering organization from the ground up, supporting one of Applied Materials' most strategic global customers. You will drive operational excellence, develop engineering talent, and help enable the next generation of semiconductor manufacturing. Located in the heart of Silicon Saxony , Europe's leading semiconductor cluster, this role offers the opportunity to work at the forefront of advanced manufacturing while shaping the future of Applied Materials' customer support organization. Partner with Strategic Customers
Serve as a key leadership interface between Applied Materials and one of our most strategic semiconductor customers. Build trusted relationships with customer engineering, operations, manufacturing, and leadership teams. Drive customer success through proactive problem solving, technical support, and operational collaboration. Identify opportunities to improve service delivery, equipment performance, and long-term business growth. Lead and Develop a World-Class Engineering Organization
Recruit, develop, coach, and inspire a team of Customer Engineers and technical professionals. Build a strong culture focused on safety, customer success, accountability, collaboration, and continuous improvement. Develop future technical and operational leaders through structured coaching and talent development. Drive workforce planning, organizational readiness, succession planning, and employee engagement.
Support a Major Semiconductor Fab Ramp
Lead service operations through equipment installation, qualification, production ramp-up, and high-volume manufacturing phases. Ensure operational readiness through effective hiring, onboarding, certification, and training programs. Drive resource planning and execution to support customer requirements throughout the fab lifecycle. Anticipate operational risks and develop mitigation plans to support uninterrupted customer operations.
Deliver Operational Excellence
Own performance across safety, quality, productivity, equipment availability, and customer satisfaction metrics. Implement continuous improvement initiatives focused on service efficiency, operational discipline, and equipment performance. Ensure effective management of parts availability, resource utilization, and service delivery execution. Monitor and communicate performance indicators, action plans, and business outcomes.
Collaborate Across Applied Materials
Partner with Product Support, Engineering, Operations, Supply Chain, Manufacturing, and Global Services teams. Support escalation management and resolution of complex technical and operational challenges. Contribute to strategic initiatives that improve customer outcomes and business performance globally.
What Success Looks Like Within your...